Customer service is the act of providing professional, helpful, and high-quality support to customers before, during, and after their needs are met.

All employees, managers, and directors must have a clear understanding of the risks posed by cyber-attacks and the importance of protecting against data breaches.

Dementia describes the symptoms that occur when the brain is affected by specific diseases or conditions. It leads to a progressive and ongoing decline in cognitive abilities, reflecting the deterioration...

Over 350 million people globally are affected by depression. This CPD-certified Depression Awareness online course is designed to improve understanding of the condition, covering how it is recognised, diagnosed, classified,...

Discover how to create a supportive menopause policy that ensures legal compliance, enhances wellbeing, and builds an inclusive, understanding workplace culture.

This course will equip you with the knowledge and tools to develop a comprehensive Mental Health Policy, complete with clear and accessible operational protocols, ensuring mental health considerations are fully...

Thriving businesses encourage the development of positive relationships between managers and employees, as well as among colleagues.

Encouraging teamwork is about creating an environment where individuals connect, communicate openly, and work together towards shared goals. It focuses on building trust, strengthening collaboration, and shaping a group that...

Diabetes is a long-term health condition marked by high levels of glucose (sugar) in the blood. Without proper management, it can result in serious complications.

The online Dignity and Privacy CPD course explains the principles of dignity and privacy in healthcare, highlighting how closely the two are often linked.

The goal of the disciplinary process is to provide a framework that helps managers work with employees to maintain acceptable conduct and encourage improvement when needed.

This comprehensive course explores key knowledge and best practices for the safe and effective use of display screen equipment (DSE).