A customer service representative wearing a headset gestures while speaking at their computer in a lively, well-lit call centre.

CPD Customer Service

£42.75 GBP

Customer service is the act of providing professional, helpful, and high-quality support to customers before, during, and after their needs are met.

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Categories: CPD Courses

✅ Online-Based ✅ Fully Accredited ✅ Recognised Internationally 

Course Highlights

Full Course Description

So, how can you make this happen?

How do you ensure consistency across your business? And what are the benefits of delivering outstanding customer service?

This Customer Service E-Learning course starts by clearly defining what customer service means and why it matters. It then explores the key aims of excellent customer service, including the importance of both verbal and non-verbal communication, how to identify and understand customer needs, and much more.

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Benefits

The Smarter Way to Study

Flexible Learning Schedule

Learn at your own pace with 24/7 access to all course materials. Whether you're balancing work, family, or other commitments, our platform fits your lifestyle.

Personalised Learning Experience

Our tutors tailor feedback and guidance to suit your individual progress. You’re not just another learner — we focus on helping you succeed with confidence.

Recognised Certifications

Earn qualifications that employers value. Our certifications are trusted across industries and help you stand out in competitive job markets.

Let’s Talk About Your Next Step

92%

of learners say the flexibility of online study helped them balance work and learning.

87%

completed their course within 3 months and reported increased confidence in their role.

78%

of students secured interviews or promotions after certification.

95%

of learners would recommend our courses to friends or colleagues.