Customer service is the assistance provided to external stakeholders when they use or enquire about a product. Its aim is to deliver a positive user experience by resolving customer issues...

In health and social care, maintaining strong customer service skills is essential. It helps learners communicate effectively and build positive relationships with patients, residents, and families in their care.

Customer service plays a vital role in the hospitality industry. Its aim is to ensure a positive experience for guests by maintaining clear communication with your team, upholding high hygiene...

When working in care, providing excellent customer service is essential. It helps learners communicate clearly and build positive relationships with patients, families, and residents.

The digital age introduces a range of new risks. This course will help you understand how to safeguard your data and protect your ICT systems from potential threats.

Gain the skills to identify early signs of aggression and apply effective techniques to manage and respond to aggressive behaviour safely.

Caring for someone with dementia can be both challenging and rewarding. As each case is unique, adopting a person-centred approach helps ensure high-quality care and supports overall well-being.

Around 3.2 million people in the UK are diagnosed with diabetes. Understanding how to spot the symptoms and manage diet, medication, and lifestyle can significantly improve well-being and reduce the...

Digital marketing helps businesses build brand awareness and generate leads through online channels. As internet use continues to grow, tools like SEO, social media, and email marketing have become vital...

Basic digital skills are now essential in nearly every profession. As technology advances and the volume of data continues to grow, it’s more important than ever to understand how to...

Basic digital skills are vital in the care sector. You’ll need to know how to safeguard user data, use technology for effective communication, and process information securely.

Basic digital skills are essential in the construction industry. You’ll need to use technology for effective communication and manage projects with various software and platforms.