Distressed behaviour in children can be wide-ranging, including hostility, difficulty concentrating, verbal or physical aggression, withdrawal from social interaction, self-harm, and risks of harm to themselves or others.

In care, it’s essential to recognise the vulnerabilities of those you support. Understanding these needs helps you provide the right care and reduce risks to their well-being.

Basic digital skills are vital in logistics. You’ll need to use technology for clear communication, manage stock efficiently, and keep the supply chain running smoothly with different software and platforms....

Basic digital skills are essential in the construction industry. You’ll need to use technology for effective communication and manage projects with various software and platforms.

Basic digital skills are vital in the care sector. You’ll need to know how to safeguard user data, use technology for effective communication, and process information securely.

Around 3.2 million people in the UK are diagnosed with diabetes. Understanding how to spot the symptoms and manage diet, medication, and lifestyle can significantly improve well-being and reduce the...

Caring for someone with dementia can be both challenging and rewarding. As each case is unique, adopting a person-centred approach helps ensure high-quality care and supports overall well-being.

Gain the skills to identify early signs of aggression and apply effective techniques to manage and respond to aggressive behaviour safely.

When working in care, providing excellent customer service is essential. It helps learners communicate clearly and build positive relationships with patients, families, and residents.

In health and social care, maintaining strong customer service skills is essential. It helps learners communicate effectively and build positive relationships with patients, residents, and families in their care.

Customer service is the assistance provided to external stakeholders when they use or enquire about a product. Its aim is to deliver a positive user experience by resolving customer issues...

In care roles, it’s vital to understand the most common health conditions in the UK and how they affect individuals. This knowledge enables you to monitor those experiencing illness and...